Global Delivery Model

“We provide the data clients need at their fingertips.”

Too often we see business offices not receiving the reports that they were promised. At RCM CATALYST we believe that current time and real-time data should be available to our clients at all times and at no additional costs .Our workflow management system will allow the clients to generate the custom reports that are critical to their business.

Our web portal gives our clients the knowledge and tools they need to control their accounts and be confident in our performance.

Transition Plan

The engagement of outsourcing the services to RCM CATALYST can be divided into five broad phases of transition and steady state with key activities defined in each phase. Steady state phase primarily involves RCM CATALYST Systems owning up the responsibility of providing maintenance and support for the outsourced applications as per agreed service level agreements.

RCM CATALYST’s transition methodology divides the entire transition into five phases namely:

Transition phase primarily involves the transfer of knowledge from Client’s SMEs to RCM CATALYST in the areas of domain, business, functionality and processes. We follow this phased approach combined with realistic checkpoints and milestones to ensure a smooth transition to accept responsibility for running and supporting the outsourced projects for your departments from our global delivery centre.

Key Objectives:

Tensure smooth transition by efficiently planning the transition process..
Minimize the impact on existing services
Knowledge transfer.
Define SLAs & KPIs
SOP’s and other documentation.
Integrate Client and RCM CATALYST’s processes for transition & Steady State
Effective use of Tools and templates